What types of businesses do you clean for?
We clean for a wide range of commercial clients — from small offices and corporate head offices to medical clinics, schools, retail outlets, and industrial facilities. No matter your industry, we tailor our cleaning services to suit your unique environment and individual standards.
Are your cleaning staff fully trained and insured?
Of course. All of our cleaning operatives are professionally trained, reference-checked, and fully insured for your peace of mind. We invest in continuous training and supervision to ensure our clients receive a consistently high-quality service.
Can you work outside of business hours to avoid disruption?
Yes, we offer flexible scheduling, including evenings, early mornings, and weekends, to ensure there is minimal disruption to your business operations.
Trained Staff and Professional Products & Equipment
All team members undergo rigorous training in health & safety, modern cleaning methods using our professional products & equipment, and customer service—ensuring reliable, knowledgeable operatives every time.
Are your cleaning products safe and environmentally friendly?
Our cleaning products are safe for use across all commercial settings. Where our product choice allows, we use eco-friendly products wherever possible, aligned with your sustainability goals and compliant with health and safety standards.
Do you provide infection control and deep cleaning services?
Yes, we offer disinfection and deep cleaning services, including high-touch-point sanitisation and fogging. These can be scheduled regularly or on-demand to support health and safety practices in your workplace.
Can you customise the cleaning plan to fit our needs and budget?
Absolutely. We don’t work on a ‘one size fits all’ approach. Whether you need daily cleaning, weekly touch-ups, or specialist cleaning services, we’ll work with you to understand your exacting requirements and build a bespoke cleaning plan that fits your business size, requirements, and budget.
Do you provide consumables like hand soap, toilet paper, and bin liners?
Yes. We can fully manage your washroom and kitchen consumables, saving you time and ensuring you’re always stocked and compliant with hygiene standards.
Can you provide references or case studies?
Yes! We’re happy to share client testimonials and case studies to demonstrate the quality and reliability of our work. All clients are asked to complete feedback on a regular basis and we are happy to share our scores.
How do we get started?
Just contact us to arrange a free, no-obligation site survey. We’ll assess your premises, discuss your cleaning needs, and provide a clear, tailored quote with no hidden costs. Once you’re happy to proceed, we can typically mobilise a trained team that suits both of our schedules pretty quickly. We’ll finalise your cleaning plan and schedule everything around your business with minimal disruption. Of course, TUPE needs to be considered throughout.
What happens if we have an issue or need to adjust our service?
All of our clients have a dedicated Area Manager who is the direct point of contact. We pride ourselves on fast response times and flexible solutions — whether it’s an emergency clean or a change in schedule.
Why should we choose ServiceMaster over another cleaning company?
All of our clients have a dedicated Area Manager who is the direct point of contact. We pride ourselves on fast response times and flexible solutions — whether it’s an emergency clean or a change in schedule.
Why should we choose ServiceMaster over another cleaning company?
We’ve been trusted by businesses nationwide for over 60 years, backed by local teams and national support. Our clients stay with us for the long term because of our reliability, accountability, and consistently high standards.
Compliancy Q&A’s
Do you provide consumables like hand soap, toilet paper, and bin liners?
Yes. We can fully manage your washroom and kitchen consumables, saving you time and ensuring you’re always stocked and compliant with hygiene standards.
Can you provide references or case studies?
Yes! We’re happy to share client testimonials and case studies to demonstrate the quality and reliability of our work. All clients are asked to complete feedback on a regular basis and we are happy to share our scores.
Compliancy Q&A
Are your services and products compliant with current environmental and health & safety regulations?
Yes. All our cleaning services are fully compliant with UK Health & Safety Executive (HSE) standards and COSHH (Control of Substances Hazardous to Health) regulations. We carry out risk assessments and provide method statements as standard. We actively support green cleaning practices, and all chemicals we use are fully COSHH compliant, responsibly sourced, and environmentally conscious where possible. We also help clients meet corporate sustainability goals.
Are you compliant with GDPR when handling client information?
We are fully GDPR-compliant and only use client data for legitimate business purposes. Any sensitive data is handled in accordance with UK GDPR requirements, and we do not share information with third parties without permission.
Are your staff vetted and DBS checked?
All staff undergo reference, and enhanced DBS checks are carried out where contracts require it — especially for schools, healthcare, or sensitive environments. We ensure only trustworthy, qualified individuals work in your premises.
Are your staff vetted and DBS checked?
All staff undergo reference, and enhanced DBS checks are carried out where contracts require it — especially for schools, healthcare, or sensitive environments. We ensure only trustworthy, qualified individuals work in your premises.
Do you follow safeguarding procedures in educational or healthcare settings?
Yes. For schools, nurseries, and healthcare providers, we follow strict safeguarding and confidentiality protocols, and staff receive appropriate training for working in these environments.
Do you hold relevant certifications or accreditations?
ServiceMaster Clean is proud to hold several industry-recognised accreditations, which may include:
ISO 9001 – Quality Management
ISO 14001 – Environmental Management
SafeContractor Approved
BICSc Membership – British Institute of Cleaning Science
Can you help us meet our own internal compliance and audit requirements?
Definitely. We work closely with your internal teams or compliance officers to ensure our cleaning services meet your audit standards — whether they’re internal policy requirements or part of external accreditation (e.g. ISO, CQC, OFSTED).
Are you TUPE compliant?
Yes, we are fully compliant with TUPE (Transfer of Undertakings (Protection of Employment) Regulations). We understand the legal responsibilities involved in employee transfers and take all necessary steps to ensure compliance, including open communication, proper due diligence, and collaboration with all relevant parties. If you have specific requirements or concerns, we’d be happy to discuss them further.